Experience

As a Federal Program Manager at the U.S. Department of Labor, I lead critical IT

initiatives to support the agency's mission of promoting and improving the welfare

of workers across the nation. In this capacity, I ensure the successful planning,

execution, and delivery of complex IT projects that align with strategic objectives

and federal regulations.

• Overseeing all aspects of the project management lifecycle, including initiation,

planning, execution, monitoring, and closeout as a senior project manager.

• Leading all contracting phases, finalizing work statements, budgeting,

schedules, multi-agency clients and Federal Senior Executive (SES) briefings.

• Collaborating with cross-functional teams and stakeholders to gather

requirements and ensure alignment with organizational goals.

• Implemented a comprehensive risk management framework, including issue

tracking, dependency analysis, and contingency plans, to ensure on-time

milestone completion.

• Managing vendor relationships to ensure timely and quality deliverables.

Assisting CO on procurement, RFP evaluation, interviews and awarding aspects.

Leveraged design and project management expertise to streamline the NYPD's

Enterprise Case Management System, enhancing efficiency and reducing issues

for citywide MOS users. Successfully onboarded over 10 systems, integrating 5+

new agencies and boosting daily active users.

• Streamlined the NYPD's Enterprise Case Management System through design,

development, and project management, improving efficiency for the NYPD

member of service users and significantly reducing citywide issues.

• Delivered project success by leading product vision, backlog management, and

implementation from concept to launch for both onboarding and exiting clients.

• Increased efficiency and stakeholder satisfaction by implementing agile

methodologies, ServiceNow workflow and fostering improved engagement.

• Implemented a comprehensive risk management framework, including issue

tracking, dependency analysis, and contingency plans, to ensure on-time

milestone completion.

• Empowered data-driven decision making and defined KPIs, developing metrics,

and providing clear, insightful dashboards.

Bridged the gap between business and technology for the NYPD IT Bureau,

translating requirements into efficient CMS and RMS projects (0 to 1) and leading

JAD sessions to elevate user experience citywide.

Owned the full lifecycle development of impactful CMS and RMS projects for the

NYPD IT applications, ensuring alignment between business needs and

technology solutions.

• Led JAD sessions, managed requirements gathering, and facilitated agile sprints

for applications serving a wide user base, resulting in a citywide improvement in

user experience.

• Effectively translated design concepts into tangible solutions through rapid

prototyping, ensuring client satisfaction.

• Developed comprehensive test strategies, plans, and test cases for the QA team,

achieving a remarkable 99% pass rate.

• Enhanced efficiency by implementing data validation with SQL queries and

automating testing procedures.

• Collaborated with cross-functional teams (developers, designers, stakeholders)

to ensure project alignment, manage expectations, and mitigate risks.

• Monitored project progress, data validation with SQL queries, KPIs, and metrics,

providing clear and insightful reports to stakeholders for informed decision-

making.

Led all QA initiatives, manual and automation, ensuring high-quality software

delivery on time and within budget. Built QA process and ensured reduced testing

timelines by nearly 50% through applying best practices of test scripts.

• Oversaw all QA initiatives, ensuring the on-time and on-budget delivery of high-

quality software products by leading and mentoring a team of QA professionals.

• Developed and implemented comprehensive test strategies for functional,

regression, and automated testing, guiding the team in achieving optimal

product quality.

• Championed automation efforts, driving a nearly 50% reduction in regression

testing timelines through the development and implementation of automated

test scripts using Java, Selenium, Maven, TestNG, Cucumber and Jenkins stack.

• Established and standardized QA procedures, test plans, and methodologies

across the team, ensuring company-wide consistency and quality.

Demonstrated proficiency in manual testing methodologies, ensuring the

quality and reliability of OTT Platform, Web App, and SlingTV Mobile App

projects.

• Collaborated with Sales, Engineering, CSR and supported cross platform launch

during pilot production.

• Conducted comprehensive manual testing activities, including functional

testing, regression testing, and user acceptance testing, to validate software

functionalities and identify defects.

• Collaborated with development teams to triage and prioritize software defects

based on severity and impact,